Refund policy
Once an order is confirmed, Harvestly Foods does not accept return or refund requests.
However, in the situations mentioned below, we will work towards a fair and amicable resolution.
1. Damaged Product
* Customer must notify Harvestly Foods within 2 days of delivery.
* Email: harvestlyfoods@gmail.com
* Required information:
* Order number
* Invoice image
* 1 outer box image
* Minimum 2 clear images of damaged items
* Unboxing video clearly showing the damage
* Replacement processing time: 7–10 working days
* In multi-item orders, only the damaged item will be replaced.
* Response time: 24–48 hours
2. Missing Product
* Customer must notify Harvestly Foods within 2 days of delivery.
* Email: harvestlyfoods@gmail.com
* Required information:
* Order number
* Invoice image
* Outer box image
* Minimum 2 clear images of opened package
* Unboxing video showing all received items
* Refunds are not applicable for missing items.
* The missing item will be re-sent promptly.
* Response time: 24–48 hours
3. Spoiled / Unfit Product
* Customer must notify Harvestly Foods within 2 days of delivery.
* Email must include order number and clear images/video of the issue.
* Natural variations in taste, colour, texture, or aroma do not qualify for return or refund.
* Products are handmade & seasonal; batch variations are normal.
* Replacement will be considered after verification & investigation.
* Response time: 24–48 hours
4. Failed Delivery / RTO (Return To Origin) – Prepaid Orders
* If a prepaid order is returned to Harvestly Foods due to:
* Customer unavailability
* Wrong/incomplete address
* Phone switched off / not answering calls
* Refusal to accept parcel
The shipment will be marked as RTO (Return To Origin).
* In such cases, refunds are not applicable.
* Harvestly Foods will provide one re-shipment of the same order at no additional product cost.
(Shipping charges may apply depending on location.)
* If the order is not accepted again and returns for the second time, the order will be closed without refund.
* If the customer wishes to re-order after two failed delivery attempts, an additional delivery fee must be paid before dispatch.
* Repeated non-acceptance may result in the customer being restricted from placing future COD or prepaid orders.
Additional Notes
* Crystallization/thickening of honey is a natural process and not a defect.
* Return shipping (if approved) must be confirmed by Harvestly Foods before sending anything back.
* All decisions will be based on:
* Evidence submitted
* Verification of package
* Fairness to both customer & brand
Our Commitment
* 100% Natural & Chemical-Free Products
* Honest & Transparent Resolution Process
* Fair Treatment for All Customers
* Respect & Clarity at Every Step